Legal

Refund Policy

Effective October 15, 2026

We stand behind our work. This policy explains deposits, cancellations, and refunds. Your signed proposal or contract may include additional terms.

Quotes

Project quotes and plan reviews for bidding are free.

Deposits and cancellations

• Within 3 business days of signing: full refund of any deposit.
• Before materials are ordered or work begins: full refund, less any permit fees already paid.
• After special-order materials are purchased (for example, generators, transfer switches, lighting control systems, or designer fixtures): the deposit may be applied to non-returnable costs or supplier restocking fees, documented in writing. You may keep the materials instead.
• If we cancel or can't complete the work, you receive a full refund for work not performed.

Service calls

The trip and diagnostic charge isn't refundable once the visit is performed. If our diagnosis was wrong, we'll return to correct it without an additional trip charge.

Workmanship

Defective installation work is repaired at no charge under our workmanship warranty. If we can't correct it after a reasonable attempt, we'll refund the labor paid for the affected work.

Materials and equipment

Defective equipment is handled through the manufacturer's warranty, and we'll help with the claim. Returnable unused materials from cancelled work are credited at the amount the supplier refunds us.

Billing errors

Let us know within 60 days if you believe you were billed incorrectly. Confirmed overcharges are refunded within 10 business days.

How to request a refund

Email support@swansonselectric.us or call (239) 598-3174 with your name, project address, and the reason for your request. We acknowledge within 1 business day and respond in writing within 10 business days. Approved refunds are issued to the original payment method or by check within 10 business days of approval.

Disputes

If you disagree with our decision, see the dispute resolution section of our Terms of Service.